Return Policy

Last updated:

Introduction

Vibrantwipe is committed to ensuring customer satisfaction with our mindful eating coaching services. This Return Policy explains the terms and conditions under which you may cancel your subscription and receive refunds for our services. Please read this policy carefully to understand your rights and our obligations.

Policy Overview

Vibrantwipe offers coaching services on a subscription basis with flexible cancellation options. Since our services are provided digitally and on demand, refund eligibility depends on when the cancellation request is made and services have been utilized. This policy applies to all coaching packages offered by Vibrantwipe.

Cancellation Period

European Right of Withdrawal

Under EU consumer protection laws, you have the right to withdraw from your purchase within 14 calendar days of subscribing to Vibrantwipe's services, without providing any reason. This period begins from the date your subscription is activated.

Withdrawal Process

To exercise your right of withdrawal, you must notify Vibrantwipe in writing within the 14-day period. Contact us at:

Vibrantwipe
Email: office@vibrantwipe.world
Phone: +4915117512771
Address: Colonnaden 5, Office: Ackerstieg 2a, 20354 Hamburg, Germany

Refund Conditions and Eligibility

Withdrawal Within 14 Days (No Sessions Attended)

If you withdraw within 14 days of subscription and have not attended any coaching sessions with Vibrantwipe, you are entitled to a full refund of your subscription fee. The refund will be processed within 14 days of your withdrawal notification.

Withdrawal After Sessions Attended

If you have participated in coaching sessions or utilized other services provided by Vibrantwipe before withdrawing, you may be charged a reasonable fee proportional to the services already provided. We will calculate this based on the number of coaching sessions attended and other services used.

Cancellation After 14-Day Period

After the initial 14-day withdrawal period, you may cancel your subscription at any time. Cancellation is effective at the end of your current billing cycle. No refunds will be issued for partial months or unused portions of your subscription.

Refund Process and Timeline

Processing Timeline

  • All withdrawal requests must be submitted in writing to office@vibrantwipe.world or via our contact form
  • Upon receipt of your withdrawal request, Vibrantwipe will confirm receipt within 2 business days
  • Refunds will be processed within 14 days of approved withdrawal
  • Funds will be returned to the original payment method
  • Processing time by your bank may add 5-10 additional business days

Refund Method

All refunds will be issued to the original payment method used for the subscription. If your payment method has changed or been closed, contact us for alternative arrangements.

Service Pause Option

Rather than canceling entirely, Vibrantwipe offers a service pause option. You can pause your subscription for up to 3 months without incurring charges or losing your coaching progress. After the pause period, your subscription will automatically resume unless you choose to cancel.

Reactivation and Resumption

If you cancel or pause your subscription with Vibrantwipe:

  • You may reactivate within 6 months with the same package level
  • Your coaching history and personal data will be retained for up to one year
  • Upon reactivation, you will resume from where you left off
  • Any new coaching promotions or package pricing will apply upon reactivation

Non-Refundable Items

The following cannot be refunded:

  • Coaching sessions already attended and completed
  • Downloaded resources or materials used
  • Access to community forums and past discussions
  • One-time workshop participation fees (unless within the 14-day withdrawal period)
  • Taxes and transaction fees (in jurisdictions where applicable)

Exceptions and Special Cases

Technical Issues

If you are unable to access Vibrantwipe's coaching services due to technical problems on our end that persist for more than 3 days, you may request a pro-rated refund for the period of service interruption.

Service Quality Issues

If you believe Vibrantwipe has failed to deliver promised coaching services, contact us immediately to resolve the issue. We will work with you to address concerns and may offer alternative solutions or partial refunds if warranted.

Medical or Personal Circumstances

Vibrantwipe understands that unforeseen circumstances may arise. Contact our team to discuss your situation. We may consider accommodations such as extended service pauses or subscription adjustments on a case-by-case basis.

Subscription Changes and Downgrades

You can change your coaching package at any time:

  • Upgrade: Charges will be pro-rated based on the remaining billing cycle
  • Downgrade: Changes take effect at your next billing date; no refund issued for difference
  • Pause: Temporarily stop services without losing progress
  • Cancel: Follow the cancellation procedures outlined in this policy

Dispute Resolution

If you have a dispute regarding your refund or this Return Policy:

  • Contact Vibrantwipe directly at office@vibrantwipe.world with detailed information
  • We will respond within 5 business days
  • If not resolved, you may pursue mediation or legal remedies in accordance with German and EU law

EU and German Law Compliance

This Return Policy complies with:

  • EU Consumer Rights Directive 2011/83/EU
  • German Consumer Protection Act (BGB)
  • GDPR and data protection requirements
  • German distance selling regulations

Contact Us

For questions about this Return Policy or to initiate a return or cancellation:

Vibrantwipe
Colonnaden 5
Office: Ackerstieg 2a
22547, 20354 Hamburg
Germany
Phone: +4915117512771
Email: office@vibrantwipe.world
Website: vibrantwipe.world

Policy Updates

Vibrantwipe may update this Return Policy at any time. Significant changes will be communicated to active subscribers. Your continued use of our services after policy updates constitutes acceptance of the new terms. This policy was last updated on .